1. Acceptance of Terms

By accessing or using the Supply Drops platform ("Supply Drops," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not access or use the platform.

2. Eligibility & Age Requirements

You must be at least 18 years of age (or the minimum legal age in your province of residence) to register and use this platform. By registering, you confirm that you meet the legal age requirement in your province. Supply Drops operates in compliance with the Cannabis Act (S.C. 2018, c. 16) and all applicable provincial regulations.

3. Medical Cannabis & Medical Documents

Supply Drops facilitates access to medical cannabis for registered patients. To purchase medical cannabis products, you must hold a valid medical document (prescription) issued by an authorized healthcare practitioner, as required under the Cannabis Regulations (SOR/2016-230). It is your responsibility to ensure your medical document remains valid and current. Supply Drops reserves the right to suspend access if your medical document expires or is revoked.

4. Licensed Suppliers & Health Canada Compliance

All cannabis products listed on the platform are sourced from suppliers licensed by Health Canada under the Cannabis Act. Supply Drops acts as a consignment platform connecting patients with licensed suppliers. We do not cultivate, produce, or manufacture cannabis products. Product availability, pricing, and potency information are provided by the respective licensed suppliers.

5. Consignment Model Disclosure

Supply Drops operates on a consignment model. Products are listed on behalf of licensed suppliers, and Supply Drops facilitates the transaction, payment processing, and fulfillment. The wholesale cost of products is paid to the supplier, and Supply Drops retains a margin. By placing an order, you acknowledge this consignment arrangement.

6. Payments — Interac e-Transfer

Orders are paid via Interac e-Transfer to the email address specified at checkout. Payment must be sent within 24 hours of placing your order. Orders unpaid after 24 hours may be cancelled. Supply Drops confirms receipt of payment before processing your order. We do not store your banking credentials; e-Transfers are initiated through your own financial institution.

7. Shipping & Delivery

Products are shipped via approved carriers to the address you provide at checkout. You are responsible for ensuring someone 18 years of age or older is available to receive the package. Shipments are subject to provincial shipping restrictions based on the supplier's licensed provinces. Supply Drops is not liable for delays caused by carriers or incorrect shipping addresses provided by you.

8. Supplier Obligations

Registered suppliers represent and warrant that they hold all required Health Canada and CRA licenses, that their products comply with all applicable laws and regulations, and that all product information (potency, COA, lot tracking) is accurate. Suppliers are responsible for maintaining valid licenses and notifying Supply Drops of any license changes, suspensions, or expirations.

9. Physician Obligations

Registered physicians represent and warrant that they hold a valid medical license and are authorized to issue medical cannabis documents. Physicians are responsible for the accuracy of prescriptions issued through the platform and for maintaining their professional licensing and good standing.

10. Prohibited Conduct

You agree not to: (a) provide false or misleading information during registration; (b) use the platform for any illegal purpose; (c) resell or redistribute products purchased through the platform; (d) attempt to access another user's account or data; or (e) interfere with the platform's operation or security.

11. Limitation of Liability

Supply Drops provides the platform on an "as is" and "as available" basis. To the maximum extent permitted by law, Supply Drops shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits or data, arising from your use of the platform. Our total liability for any claim arising from these Terms shall not exceed the amount you paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Supply Drops, its officers, directors, and staff from any claims, damages, or expenses arising from your use of the platform, your violation of these Terms, or your violation of any law or third-party rights.

13. Account Suspension & Termination

Supply Drops reserves the right to suspend or terminate your access to the platform at any time, without notice, if you violate these Terms, if your medical document expires, or if required by law. Suppliers and physicians may have their access suspended if their licenses expire or are revoked.

14. Intellectual Property

All platform content, branding, and software are the property of Supply Drops or its licensors and are protected by Canadian and international intellectual property laws. You may not copy, reproduce, or distribute platform content without written permission.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of Canada and the province in which Supply Drops is registered. Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the applicable provincial arbitration laws.

16. Changes to These Terms

Supply Drops may update these Terms from time to time. We will notify registered users of material changes via email. Continued use of the platform after changes constitutes acceptance of the updated Terms.

17. Contact

For questions about these Terms, contact us at the phone number or email provided on the platform.

Last updated: September 2026

1. Introduction

Supply Drops ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Personal Information We Collect

We collect the following types of personal information:

• Identity & Contact: Full name, email, phone number, date of birth, and address.
• Government ID: A copy of your government-issued ID for identity verification (patients only).
• Health Information: Medical document (prescription) details, health card number, and any medical notes disclosed during registration. This is sensitive personal information collected with your consent.
• Order & Payment: Order history, shipping address, and e-Transfer payment confirmations. We do not collect or store your banking credentials.
• Identity Code: A unique 7-icon identity sequence used as your anonymous display identifier within the community. This replaces your username in public-facing community features.
• Usage Data: Pages visited, features used, and device information for platform improvement and security.

3. How We Use Your Information

We use your personal information to:

• Verify your identity and eligibility to access medical cannabis;
• Process and fulfill your orders, including shipping and tracking;
• Communicate with you about your account, orders, and platform updates;
• Connect you with licensed suppliers and physicians for product access and prescriptions;
• Comply with Health Canada, CRA, and provincial regulatory requirements;
• Maintain platform security and prevent fraud or unauthorized access.

4. Health Information & Consent

Collection of your health information (medical documents, health card details) is voluntary and requires your explicit consent. We collect this information to verify your eligibility for medical cannabis access as required under the Cannabis Regulations. You may withdraw consent at any time by contacting us; however, withdrawal may limit your ability to access certain platform features.

5. Identity System Privacy

Supply Drops uses a 7-icon identity code system to protect your privacy in community features. Your email address and real name are never displayed to other community members — only your anonymous identity code is visible. Your identity code is locked for 365 days once set and can be renewed. Identity change requests are reviewed by our admin team.

6. How We Disclose Your Information

We do not sell your personal information. We may share your information with:

• Licensed Suppliers: Your name, shipping address, and order details necessary to fulfill your order. Suppliers are bound by these same privacy obligations.
• Physicians: Your prescription and medical information, as authorized by you, for telehealth consultations and prescription management.
• Payment Processors: Your email for e-Transfer confirmation (we do not share banking credentials).
• Regulatory Authorities: When required by Health Canada, CRA, or law enforcement under lawful authority.
• Service Providers: Third-party services that help us operate the platform (hosting, analytics), bound by confidentiality agreements.

7. Data Security

We use administrative, technical, and physical safeguards to protect your personal information, including encrypted data transmission, secure authentication, and role-based access controls. Access to your health information is restricted to authorized staff with a legitimate need. Despite these measures, no system is perfectly secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to comply with legal and regulatory requirements. Health Canada and CRA regulations may require retention of certain records (e.g., sales, prescriptions) for specified periods. You may request deletion of your account; however, certain records may be retained as required by law.

9. Your Privacy Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal exceptions);
• File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise these rights, contact us through the platform.

10. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can control cookies through your browser settings, but disabling them may limit platform functionality.

11. Children's Privacy

The platform is not intended for individuals under the legal age of cannabis access in their province. We do not knowingly collect personal information from minors. If you believe a minor has registered, please contact us so we can remove the account.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of the platform after changes constitutes acceptance of the updated policy.

13. Contact

For privacy questions or to exercise your rights, contact us through the platform or at the contact information provided.

Last updated: September 2026